Feedback and Concerns

    At ECC we value the feedback you give us. We value and appreciate receiving your compliments, suggestions or complaints (about us) so that we can improve our school.

    We appreciate receiving compliments.
    It is important to be able to celebrate the good things that occur in our school so that we know what you value. It helps us to know that we are doing things well and provides us with an opportunity to recognise staff who are making our school a better place. 

    We value your suggestions
    We see suggestions as an opportunity to improve our school. Your suggestions are valuable to us and will be considered as part of our ongoing activities to improve our school.

    We value your complaints and concerns
    We recognise that we are not always going to get it right but we are always looking to improve and to make our school better.

    This could include:
    • concerns about issues going on in the classroom
    • concerns about issues going on in the playground
    • issues that may be going on at home or in your child's life for us to be aware of
    Complaints and concerns are an important way for us to be accountable for our activities and can help identify ways for us to improve our processes and the quality of our communications and responses. 

    We are committed to providing a fair, timely and professional response to people who give us feedback.
    Submitting Feedback
    Of course making direct contact with the teacher involved is often the best method. 

    Please note: If you submit the following form without contact details we cannot follow up with you.